At GHAYTI, we are committed to providing you with the best possible experience. If you have any questions, issues, or need assistance, our support team is here to help.
1. Frequently Asked Questions (FAQs)
Q: How do I create an account?
A: To create an account, download our app from the Play Store or App Store, open the app, and follow the registration steps by entering your details.
Q: How do I request a delivery?
A: Open the app, enter your pickup and drop-off locations, choose your delivery options, and confirm the request.
Q: How can I track my delivery?
A: Once your delivery is confirmed, you can track its real-time location through the app.
Q: How do I make a payment?
A: Payments can be made through the app using credit/debit cards, digital wallets, or other available payment methods.
Q: What should I do if I encounter a problem with my delivery?
A: If you experience any issues, please contact our support team through the app or using the contact details provided below.
2. Contact Support
If you can’t find the answer to your question in the FAQs, please contact our support team:
- Email: [Your Support Email]
- Phone: [Your Support Phone Number]
- Live Chat: Available through the app (if applicable)
3. Reporting Issues
To report an issue with your delivery or any other aspect of the service:
- Open the app and go to the “Help” or “Support” section.
- Select the type of issue you’re experiencing.
- Provide a detailed description of the problem.
- Submit your report, and our support team will get back to you as soon as possible.
4. Feedback
We value your feedback as it helps us improve our services. To provide feedback:
- Open the app and navigate to the “Feedback” section.
- Enter your comments and suggestions.
- Submit your feedback.
5. Updates and Announcements
Stay informed about the latest updates, features, and announcements by following us on social media and through notifications in the app.
